gPdf
Contact

How to reach gPdf

Direct routes for support, billing, privacy / GDPR enquiries, DPA execution and security disclosures. We respond on the timelines published in our SLA and Privacy policy.

Summary

The fastest path to the right team depends on what you need: paying customers should open a Console ticket; everyone else can email the appropriate address below. For formal procurement / legal documents, the source-of-truth lives in Trust & legal.

Product support

The fastest channel for paid plans is the in-Console support form — tickets carry your account context and route directly to the on-call team. Email [email protected] if you cannot reach the Console.

Billing & credit claims

Email [email protected] for invoicing questions, plan changes and SLA credit claims. Credit claims must be submitted within 30 days of the affected month — see the SLA for the exact procedure.

Privacy & GDPR enquiries

Email [email protected] to exercise data-subject rights (access, rectification, erasure, portability, restriction, objection) or to reach the appointed contact for jurisdictions requiring a DPO. Submit from the email associated with your account so we can verify the request. Routine requests are answered within 30 days; see the Privacy policy for the full process.

Data Processing Addendum (DPA) & SCCs

Email [email protected] with your organisation legal name and signing contact to execute a DPA. You will receive a counter-signed copy by email, typically within one business day. The current public DPA text lives at /legal/dpa/. The same address handles fully-executed SCC pack requests for international transfers.

Security disclosures

Email [email protected] for vulnerability disclosures and security questionnaires. The PGP key for encrypted disclosure is published at /.well-known/security.txt. Critical reports receive an initial response within 24 hours; remediation timelines depend on severity. Safe-harbour terms for good-faith research are documented in security.txt. We do not currently run a paid bug bounty programme.

Procurement & vendor questionnaires

Email [email protected] for vendor onboarding paperwork, security questionnaires (SIG, CAIQ) and procurement reviews. Most reviewers find the formal documents at /legal/ sufficient to clear gPdf without custom paperwork.